Frequently Asked Questions

• How much will I pay for shipping?
• What date will I receive my merchandise?
• Can I return a product?
• Do you accept purchase orders?
• How can I track my order?
• What credit cards do you accept?
• Can I send a product to someone other than myself?
• Can I order by telephone?
• Can I order to a foreign country?
• Who do I contact if I encounter a problem?


Standard Shipping Charges

Value of Order	Standard Ground Shipping (Two weeks)
Up to  $25.00	$4.00
$25.01 to $65.00	$7.95
$65.01 to $85.00	$9.95
$85.01 to $105.00	$12.95
$105.01 to $150.00	$14.95
$150.01 to $200.00	$16.95
$200.01 to $250.00	$21.95
$250.00 +	$24.95

In addition to the above shipping rates a per item charge for all items (except for the first item) of $1.50 is applicable.In some cases where special handling for an item is required (such as cold packs for chocolates), an additional amount is also added to the order. All shipping (standard and special) charges are broken out when you "View the Cart Status" before checking out as well as on all order confirmations.

What date will I receive my merchandise?

Unless you have requested Rush or Next Day shipping, you can expect to receive your order within two weeks, using our standard shipping method of U.S. Postal Service or United Parcel Service.

Can I return a product?
If you have received damaged merchandise or we have failed to live up to our satisfaction guarantee, you may return the product for a full refund or an even exchange for other products within 30 days of your receiving it. Your returned merchandise must be properly packaged and in good condition when we receive it. You are responsible for the packaging, shipping and all other costs associated with its return. We are not responsible for items damaged in transit from your place to ours, so proper packaging is important. Please visit our Return Merchandise Checklist for complete details.

Do you accept purchase orders?
Yes. Please contact our parent company, Wordpix Solutions

• FAX your purchase order to FAX 714 522-2769

• Email us by typing the following into the To line of your message - info wordpix.com (Please include LAZONE INQUIRY in all caps in the Subject line.)

How can I track my order?
At this time, we do not offer online order tracking.

What credit cards do you accept?
Wordpix Solutions, our parent company, accepts Visa, Mastercard, American Express and Discover. Every order is processed through our secure, encrypted transaction at our secure processing website.

Can I send a product to someone other than myself?
Absolutely. After you make your selection and have entered the shopping cart area of our website, you will be given the option of adding the recipient name and shipping address. In some instances, for certain products, you will also have the ability to enter a personalized message or name for the product.

Can I order by telephone?
Not at this time. We encourage you to order online, since our website is set up for secure, encrypted order transactions and you enter your own information, thereby assuring its accuracy and making the appropriate selections.

Can I order merchandise to be sent to a foreign country?
Not at this time. Currently, we fill orders only for the United States.

Who can I contact if I encounter a problem?
Wordpix Solutions
Visit our Contact page to reach us by phone, fax or email
Hours:  8am-5pm, M-F, Pacific Time